Patients can ensure that their account stays secure even if someone else has their username or password by turning on two-step verification. When this feature is turned on, patients must enter a code that is sent by email or text message to log in to MyChart, in addition to using their username and password.
When patients log in to MyChart, they will be prompted to verify their email address and phone number to enable two-step verification. If patients decide to turn off two-step verification instead, it can be turned on again later.
Two-Step Verification (Logging in)
After logging into MyChart, patients will be prompted to setup two-step verification.
At this prompt, patients options are listed below:
- Continue: Proceed with setting up and turning on the two-step verification feature.
- Cancel and log out: Logs the patient out of MyChart immediately.
- Skip for now: Skips the two-step verification feature and continues logging into MyChart.
Turn on Two-Step Verification Later
From the MyChart menu, choose Security Settings under the Account Settings topic (Menu – Account Settings – Security Settings). Click on Turn on two-step verification and follow the prompts to enable on your account.
Turn off Two-Step Verification
From the MyChart menu, choose Security Settings under the Account Settings topic (Menu – Account Settings – Security Settings). Click on Turn off two-step verification and follow the prompts to disable on your account.
If further assistance is needed, please contact the MyChart Patient Support Help Line at (864)725-2737